• Proper and efficient management of resources under their responsibility or supervision, promoting a positive work environment.
• Develop and execute operational plans, setting clear objectives and goals for each process involved in deliveries to DSG (Direct Sales to Government), within Novartis, with the 3PL and various suppliers, monitoring progress and evaluating goal achievement.
• Manage all operational and administrative activities that impact logistics and require cross-functional intervention for successful resolution, such as: re-invoicing, invoice cancellations, contract errors, orders, deliveries (among others), late appointment management, etc.
• Responsible for timely follow-up on replenishment or supply orders generated by each institution in an end-to-end (DSG Order Tracking) process, analyzing data and using it to improve effectiveness.
• Act as Legal Representative to support documentation signing for merchandise delivery (e.g., exchange letters, short expiry, regulatory compliance, etc.).
• Responsible for updating, preparing, or designing work manuals, SOPs, and/or policies necessary for proper documentation of logistics processes.
• Ensure compliance and follow-up on KPIs established for the area and with logistics providers involved in the processes.
• Design and implement cost-saving and process improvement projects in warehouse and distribution operations related to DSG.

Main Requirements:

• Degree in Logistics Engineering, Transportation Engineering, Business Administration, International Trade, or related fields.
• English proficiency (preferred).
• Minimum 5 years of experience in the pharmaceutical industry in storage and distribution.
• Knowledge of the public sector: understanding of storage and distribution processes governing the public sector.
• Project Management: experience in managing and tracking projects.
• Knowledge and use of SAP in the Sales Distribution module.
• Familiarity with Good Manufacturing Practices, documentation, storage, and distribution.
• Knowledge and application of quality systems and local regulations: NOM 059, NOM-072, FEUM, and applicable warehouse supplements.
• Desirable: knowledge of critical systems such as HVAC, cold rooms, and transportation validation.
• Desirable: understanding of pharmaceutical product manufacturing and packaging processes.