• Provide administrative support to the implementation of processes and standards for all People & Organization (HR) Services aspects (e.g. services, processes, continuous improvement) and follow up inquiries on problems and requests from customers/users for the termination process.
• Attend to standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts related to termination process.
• Perform user administration tasks (e.g. access management) -Assist in tracking service requests and troubleshoots – support the analysis of error messages and questions.
• Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors.
• Prepare reports on the evaluation of services and processes.
• Provide assistance to People & Organization (HR) Services projects at country or BU level.

Essential Requirements:

• Work Experience: Minimum of one year in HR roles within a share services environment
• Skills: Optimizing Customer value by co-creating and developing compelling. Managing diversity. Problem solving, Proactive thinking, Customer focused solutions, Collaboration, Curiosity, Customer Care, Data Privacy, Learning agility.
• Languages : Fluent in Spanish and English.

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.